Contact us for sales, returns, and wholesale information. Please understand that we are a small, boutique operation, and while we try to be available on a standard M-F, 9 to 5 schedule, our duties fluctuate greatly. Email is the best way to communicate, social media messaging or commenting is least effective and most difficult to trace. Thanks!
Terms and conditions of sales are below:
Buyer understands that, while all attempts are made to ship within 2 business days, orders may take up to 7 business days for processing and fulfillment (being shipped), and has checked home page for possible further delays. Buyer understands and accepts that products will be shipped in the most efficient means to Company and that products may be loosely arranged into a shipping package, lacking the branding and imagery of Company. Buyer understands that online monetary transactions, regardless of how immediately submitted, can encounter technical and human delays, and accepts that both deliveries and/or refunds may be delayed by such. Company cannot be held liable for hardship incurred by Buyer while anticipating funds or goods. If requested, Company shall refund orders that have not yet been shipped, but refund shall be subject to a $2.50 processing fee, which company is charged by credit card processor in case of issuing refunds.
Upon a transaction processing and payment being verified approved, Company shall ship merchandise as quickly as possible via recognized and reputable carrier (USPS, UPS, or FedEx, and hereafter referred to as “Carrier”). Buyer understands that, while a majority of orders are sent within 2 business days of ordering, order may take up to 5 business days for fulfillment and shipment launch. Should order be unsent after 7 business days (on the 8th calendar weekday/non-holiday), Buyer may request a refund. In the event that an item is claimed to be missing from order, Buyer understands that company shall review shipment history records and determine order contents by reviewing weight of sent parcel. Should the weight sent match the weight of ordered goods, Buyer shall pursue reimbursement with Carrier. In the event that a package is marked as “Delivered” by Carrier, Buyer must pursue reimbursement with carrier. Order obligation of Company is to see orders recognized as “Delivered” by Carrier.
Buyer agrees to return policy below:
We understand that once in a blue moon an individual may not like the chewy, gooey, energy that is a Dive Bar. We do offer refunds (on products and any collected taxes, not shipping fees) but ask that you take the following steps:
1) Please email us stating why you would like to be refunded within 14 days of your order. We will answer within 72 hours and, if request is met, provide you a Refund Authorization number. If you have a damaged package it is important that you photograph it and include pics in your email. Please take a few angles and include the shipping label with your name on it so that we may make an insurance claim.
2) Mail the uneaten Dive Bars back to us. Please add a note with the Return Authorization number and the order number written on it. To receive a 100% refund, we must receive 80% of consumable products (Dive Bars, powders, supplements, etc). In the event of clothing or non-consumable goods, they must be unworn/unused. Bars are not resold, but must be in our possession for a write-off.
3) Within 72 hours of receiving your returned goods we will initiate a refund. This can take between 1 and 72 hours depending on your bank/creditor and what day/time the refund is begun (Friday afternoon refunds can be delayed by banks until Monday).
Every customer/buyer (hereafter referred to as “Buyer”) of Dive Bar Nutrition Inc. (hereafter referred to as “Company”), and their personal info, shall remain financially and intellectually protected by all means available to Company, and their browsing and/or shopping habits shall not be shared or sold to any other business entity by Company. Credit card and financial methods of payment shall be processed by leading processing services Stripe & Amazon and information shall be kept private by stated institutions and not be forwarded outside of their records. Any cookies or web browser records created by an enabled and user-approved web browser or application (Chrome, Facebook, Youtube, etc) are result of accepting an application’s user agreement and not the doing of Company