Yes, but only regarding our product. For emotional support, grab some friends and go to happy hour.
We understand that once in a blue moon an individual may not like the chewy, gooey, energy that is a Dive Bar. We do offer refunds (on products and any collected taxes, not shipping fees) but ask that you take the following steps:
1) Please email us (provided below) stating why you would like to be refunded within 14 days of your order. We will answer within 72 hours and, provided that you don’t come across like a psychotic, provide you a Refund Authorization number. If you have a damaged package it is important that you photograph it and include pics in your email. Please take a few angles and include the shipping label with your name on it so that we may make an insurance claim.
2) Mail the uneaten Dive Bars back to us. Please add a note with the Return Authorization number and the order number written on it. To receive a 100% refund, we must receive 80% of consumable products (Dive Bars, powders, supplements, etc). In the event of clothing or non-consumable goods, they must be unworn/unused. Bars are not resold, but must be in our possession for a write-off.
3) Within 72 hours of receiving your returned goods we will initiate a refund. This can take between 1 and 72 hours depending on your bank/creditor and what day/time the refund is begun (Friday afternoon refunds can be delayed by banks until Monday).